Introduction
C888 is one of Bangladesh's most trusted online gaming and betting platforms. This document provides a full explanation of how we collect, store, and protect the personal information you provide while using our platform — Privacy Policy- provided on.
This policy applies to all C888 services — including the website, mobile app, slots, Sports Betting, Live Casino, and any other features you use. By accessing the site or creating an account, you acknowledge that you have read and agreed to this Privacy Policy.
What Data We Collect
When you register on the C888 platform or use our services, we collect the following types of information:
- Identity Information: Your full name, date of birth, nationality, and documents required for identity verification.
- Contact Information: Email address, mobile number, and residential address.
- Financial Information: Mobile banking account numbers, e-wallet details, and transaction history (no card numbers or PINs are stored).
- Device & Browser Information: IP address, device type, operating system, and browser version.
- Usage Information: Behavioral data such as which games you play, how long you stay, and which pages you visit.
- Cookies & Tracking Data: Cookies are used to manage sessions and enhance our services.
We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data goes against our Privacy Policy.
How We Use Your Data
C888 uses your information for the following purposes:
- To register your account and verify your identity.
- To process deposits, withdrawals, and other financial transactions.
- To provide promotional offers, bonuses, and personalized services.
- To detect and prevent fraud and to ensure the security of the platform.
- To meet legal obligations and cooperate with regulators.
- To provide customer support and resolve issues.
- To improve the platform experience and quality of service.
- To enforce responsible gaming policies and identify problem gambling behavior.
We never sell your data to advertising companies or share it with third parties for marketing purposes.
Sharing Information with Third Parties
C888 shares your information with third parties only under strictly limited circumstances. These circumstances are:
- Payment Processors: Necessary information is shared with mobile banking or e-wallet providers to complete transactions.
- Identity Verification Services: Collaboration with licensed services for KYC (Know Your Customer) verification.
- Law Enforcement Agencies: Disclosure of information to competent authorities when required by court order or legal obligation.
- Anti-Fraud System: Working with specialist security services to prevent fraud.
Data Security Measures
C888 uses industry-standard security technology to protect your privacy. Our security measures include:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security for account login.
- Regular Security Audits: Regular security testing conducted through independent organizations.
- Data Masking: Sensitive data is always masked within our systems.
- Restricted Staff Access: Only authorized personnel have access to personal data.
Please note that no method of transmission over the internet is 100% secure. While we take every possible precaution, in the event of a data breach we will notify you promptly and take all necessary steps to address it.
Cookie Policy
C888 uses cookies on its website and app. Cookies are small text files stored on your device that help improve the quality of our services.
- Essential Cookies: Required to maintain login sessions and support core site functionality.
- Analytics Cookies: Used to understand how users interact with the site — these are anonymized.
- Functional Cookies: To remember your preferred language, theme, or other settings.
You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some features of the site to stop working.
Your Rights
As a C888 user, you have full control over your own data. At any time, you can:
- Request access to the information we hold about you.
- You may request correction of any inaccurate or incomplete information.
- You may request deletion of your data under certain circumstances.
- You can opt out of marketing communications at any time.
- Object to the processing of your data.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.
Data Retention Period
How long C888 retains your data depends on the type of information and applicable legal requirements:
- Account Information: For the duration your account is active and for a minimum of 5 years after closure.
- Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
- KYC Documents: Up to 5 years after account closure.
- Communication Logs: Support-related communications are retained for up to 2 years.
Once the retention period expires, we securely delete or anonymize your data so that you can no longer be identified.
Minors' Data
C888 is a platform strictly for adults. We do not knowingly collect personal information from anyone under the age of 18.
Age verification is mandatory at registration. If we become aware that a minor's data is in our system, we will immediately close the account and delete all associated information.
Policy Changes
C888 may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance by email or through a notification on the platform.
Continued use of the platform after any changes indicates your acceptance of the updated policy. We recommend reviewing this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, you can reach our data protection team at:
- Email: [email protected]
- Website: c888.ng
- Response Time: Within 30 business days
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Our Security Commitment
Every transaction and piece of personal data on C888 is protected by industry-standard encryption.